The Government of Canada has issued a product recall for the U.S.-based Sundance Spas Inc., which also does business under the name Jacuzzi Hot Tubs and sells in Canada. The issue with the spas and Jacuzzis is a faulty temperature sensor posing a threat of burns.
The sensor can relay incorrect water temperatures, which could possibly lead to heat strokes and thermal burns if the water temperature is hotter than it indicates.
As of December 9, 2022, the company has received 185 reports of inaccurate temperature readings, 26 of which were in Canada. So far, the company has received no reports of injuries.
In such cases, consumers should use an accurate external thermometer to confirm the water temperature prior to entering the hot tub and should contact an authorized dealer to schedule a free repair.
This recall involves Jacuzzi® J-200
, J-300, J-400, and J-500 Collection hot tubs and Sundance® Spas 680, 780, 880, and 980 Series spas manufactured between July 29, 2021, and February 9, 2022. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub.
For more information, consumers can contact Sundance Spas/Jacuzzi Hot Tubs toll-free at 1-800-549-1502 from 7 a.m to 4 p.m., PT, Monday through Friday. They can also be reached via email at [email protected] for Jacuzzi® brands; and [email protected] for Sundance® Spas brands, or online at Sundance® Spas or Jacuzzi®.
The recall is a joint one with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Sundance Spas/Jacuzzi Hot Tubs.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
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