By Rachael Pritz
Hot tub owners spend more time at home and use their hot tubs frequently. Service professionals are now busier than ever to ensure that these hot tubs stay clean and fully functional. Service technicians need to manage their hot-tub service contracts efficiently in order to maximize this opportunity. This includes conducting water tests and generating reports on the spot, as well as selling chemicals. By utilizing the new mobile software available, service technicians can easily maintain a high level of customer service.
Contract Maintenance and Ongoing Service
Service professionals in the hot-tub industry have now access to software that is industry-specific and designed to streamline service contracts management, leading to an increase in profitability. This feature allows service professionals to save time by configuring tasks only once. The program generates service requests and schedules tasks automatically throughout the duration of the maintenance contract, removing the need for a service request at each weekly, biweekly or monthly visit.
The program also allows you to create reports that indicate contract expiration dates. This will help with contract renewals. The ability to generate mass invoices for weekly, biweekly or monthly periods allows users to save time by printing or sending out multiple invoices at once. The system also allows service professionals to evaluate job profitability, by giving them insights on revenue earned so far, percentage of completion and total completed tasks. It can also provide balance dues, overdue amounts, or balances.
Software options are available to give hot tub technicians the flexibility they need to manage contracts. Users can schedule services according to customer preferences. This includes the preferred service person, the day of week, frequency of service, location, type of service, and time.
Hot tub technicians can offer a variety of services, including weekly or monthly cleanings, to their customers. These services can either be scheduled on a weekly basis, or multiple days per week. They can also be set up monthly or annually. The software automates a number of tasks when creating service contracts for customers, including:
- Schedule all appointments.
- Generate all necessary sales orders and invoices for accounts receivable.
- Production of all required in-field service checklists and forms.
- Notifying technicians and managers about any scheduling conflicts.
This software also allows technicians to bypass their schedules for routine calls. Overall, it increases efficiency.
Water Testing Interface
Water testing equipment can be integrated seamlessly with mobile devices, making it one of the most useful tools for service professionals. This integration allows the storage of the water test results directly in the account of the customer within their business software. In-field staff are able to access customer information instantly, including previous test results and details of the hot tub equipment.
The post Revolutionizing Hot Tub Service with streamlined Contracts, Water Testing, and Sales appeared initially on Pool & Spa Marketing.
